Here you can find some of the most commonly asked questions and the answers. Hopefully you can find all the information you need below, if not please feel free to fill in the form on our Contact Us page and we will be happy to help.
How do I know the cakes are made in a clean & safe environment?
Chrissy’s Cakes only prepares cakes in the cleanest of environments. To back this up we have been visited and assessed by the council and hold a 5 rating. W also have a Level 2 award in food safety and catering.
Do you have any public liability insurance?
Yes we do. We are fully covered with public liability insurance.
Where can I find you?
We are located in Orrell Park, Liverpool. 15 Mins drive from Switch Island (end of the M57 & M58)
Do you cater for people with allergies?
All the cakes we make may contain or come into contact with dairy, wheat, nuts, soy and other allergens. However we are happy to discuss other options to suit your requirements.
I want a cake in a certain theme or design but I don’t see any like it on your site?
Not to worry please contact us and we will be willing to go over the options and come up with some ideas for you. We love making new and original cakes for people so please use our contact form and get in touch.
I don’t have transport, do you deliver?
We are able to offer delivery for a fee of £5.00 within a 5 mile radius & £10.00 within a 10 mile radius of Chrissy’s Cakes. Local delivery within 1 mile is free.
Is there a minimum order for cupcakes?
Yes the minimum order for cupcakes is 6
Once I have collected the cake what happens if something falls off it or it gets damaged?
We can only accept responsibility for the cakes up until they have been collected /delivered to you. The cakes will be securely boxed and upon a sufficient cake board for the weight & size of the cake. Upon collection you will be provided with a transport and care leaflet and will be required to sign a form accepting responsibility for your cake/cupcakes. Once your ordered is collected/delivered Chrissy’s Cakes accepts no responsibility for damages.
Are there any times of the year you don’t work?
Within reason we are available most of the year for cakes/cupcakes. Our opening and closing times for Easter/Christmas periods will be announced on our website and Facebook fan page.
Do I need a deposit to place an order?
Yes, we require a 25% or £50 whichever is the greate, non-refundable deposit with ALL orders. Unfortunately Chrissy’s Cakes will not complete your order without a deposit. This can be paid by cash, via PayPal or bank transfer . Once your deposit has been received you will be supplied with an order confirmation which is also you receipt for your deposit.
How long do your cakes stay fresh?
Cupcakes are best consumed within 3 days of collection/delivery. Cakes are best consumed within 4-5 of collection/delivery. A best before date will be provided with all cakes/cupcakes.
Will you be more expensive than the supermarket?
Yes we will be more expensive than a supermarket however we will make a bespoke cake to meet your requirements that’s fresh and delicious.